Refund policy

 

We do not accept exchanges or returns at this time but if you are unhappy with your order or have any questions feel free to contact us!

Our customers are our main priority and we will do everything we can to make you happy! ✨

You can always contact us for any return question at the12thmoon@gmail.com.

 

SHIPPING:

We try to ship out all orders as soon as possible! ✨

Most orders will ship between 2-14 business days (depending on what is ordered) unless it is a custom order.

Don’t hesitate to contact us if you have any questions! 

Please note if you select priority shipping that applies to the actual shipping service not the processing time, if you need this sooner please contact us upon placing your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.